Privacy Policy

Clinic One privacy policy

Last updated on August 15th, 2022 at 11:41 am

Web privacy policy

We take your privacy seriously, and we want you to know how we collect, use, protect and share your information.

In addition to this privacy policy, users of the Clinic One site should know about the terms of use as well as any product-specific terms and conditions that apply.

This policy applies to all the domains, sub-domains, and other web locations under Clinic One’s control.

Information We Collect

We respect the right to privacy of all visitors to the Clinic One site.

We do not collect any information that will personally identify you unless you choose to provide it.

For example, if you choose to join the community at Clinic One Online Community, the privacy policy and terms of use of that site apply.

The personal information that you submit, such as on the appointment form, is shared only with those people in the Clinic One organization who need it to respond to your question or request and those internal areas that will utilize the information to improve Clinic One operations.

Information submitted through Clinic One online forms may be collected to ensure technical functionality.

It will also be utilized to address any kind of inappropriate use of our website.

We do not save personal information to use for other purposes, nor do we provide it to any other institutions or organizations.

Email Communications, Newsletter, and other Related services

Clinic One provides you the opportunity to receive communications from us or third parties. You can sign up for a free email newsletter and you can unsubscribe from this newsletter at any time.

Email communications that you send to us via the email links on our site may be shared with a customer service representative, employee, medical agent, or expert that is most able to address your inquiry.

We make every effort to respond quickly once inquiries are received.

Once we have responded to your communication, it is archived or discarded, depending on the nature of the inquiry.

The email functionality on our site does not provide a completely confidential and secure means of communication. Your email communication might be viewed or accessed by another Internet user while in transit to us. If you wish to keep your communication private and confidential, do not use our email.

You can decide at some point that you no longer wish to receive communications from our site. To stop receiving communications, you can unsubscribe from the newsletter at any time


We occasionally survey visitors to our website. The information from these surveys is used in aggregated, de-identified form to help us understand the needs of our visitors so that we can make necessary changes to our website.

The information might be shared with third parties with whom we have a business relationship. We generally do not ask for information in surveys that would personally identify you; if we do request contact information for follow-up, you can decline to provide it.

If survey respondents provide personal information (like an email address) in a survey, it is shared only with those people who need to see it to respond to the request or question, or with third parties who perform data management services for our site. Those third parties have agreed to keep data gained from surveys confidential.

IP addresses

The Web server automatically collects the Internet Protocol address of the computers that access our website.

An Internet Protocol address is a number that is assigned to your computer when you access the Internet.
It is not truly personally identifiable information because many different individuals can access the Internet from the same computer.

We use this information in aggregate form to understand how our site or advertisements from Clinic One are being used and how we can better serve visitors.

How we Use the Information we have Collected

We use the information collected for the following purposes:

  • Fulfilling requests and orders for products, services, or information

  • Processing exchanges and returns

  • Confirming and tracking online orders

  • Installing or delivering products

  • Advertising and marketing products and services

  • Conducting research works and analysis

  • Communicating things like special surveys and events

  • Establishing, managing, and supervising your accounts with us

  • Identifying you on our websites and tailoring offers and advertisements to you (both on our websites and other websites) based on your communication or interaction with us in our stores and online

  • Operating, evaluating, and making necessary changes in our business.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you with any services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Except for authorized law enforcement investigations or any other valid legal processes, we will not share any personally identifiable information we receive from you with any parties outside of Clinic One.

We might share your personally identifiable information with those third parties to who we have engaged to help us provide the services.

In each case, we will ensure that these third parties have agreed not to disclose or use your personal information except to help us provide the services.

Except as noted above for newsletters and surveys, Clinic One does not provide any third-party access to your email address and IP address.

We might provide third parties with aggregate statistics about our visitors, traffic patterns, and related site information.

These data reflect site-usage patterns gathered during occasional visits to our site, but they do not contain identifying or behavioral information about any person or individual member unless that member has permitted us to share that particular information.

To help us determine the effectiveness of Clinic One advertising, we work with Web analytics tools hosted by third parties who receive non-identifiable information from your web browser, including but not limited to the website or the advertisement you came from, your Internet Protocol address, your general geographic location, your browser, and platform information, and the pages you view within our website.

Protecting Your Privacy

Whether you are visiting the Clinic One site or in one of our clinic locations, we use reasonable security measures to protect the confidentiality of your personal information under our control and appropriately limit access to it.

We use a variety of information security methods to protect your online transactions with us.

That being said, Clinic One cannot warrant or ensure the security of any information you transmit to us, and you need to do so at your own risk.

We have taken reasonable steps to ensure the confidentiality and integrity of personally identifiable information that you may provide.

You must understand, however, that electronic transmissions through the Internet are not necessarily secure from interception, and so we cannot surely guarantee the security or confidentiality of such transmissions.

To further protect your privacy, you might choose to:

  • Stop receiving promotional or marketing emails, direct mail, phone, and mobile marketing communications from Clinic One

  • Update and correct your personal information with changes in time

  • Cancel your account or request us that we can no longer use your information to provide you services

To do any of these, contact Clinic One by one of the methods listed below.

  • If you reached this site through an ad from Clinic One

  • If you come to a Clinic One website via Clinic One advertisement, the ad might have been served to you based on your interests or selected for you based on your browsing activities.

  • If you want to be out of being served Clinic One advertisements based on your browsing activity, you might opt out of cookies for multiple ad servers.

Protecting Children’s Privacy

We are also committed to protecting children’s privacy on the Internet, and we never knowingly collect personal information from children.

Links to Other Websites

Our websites link to other sites, many of which have their privacy policies. Be sure to review the privacy policy on the website and webpage you’re visiting.

Privacy policy updates

We may need to update our privacy policy as technology changes and Clinic One evolves.

If we make significant changes to the privacy policy then we’ll post a prominent message on our websites.

Contact Information

If you have any problems or queries related to the privacy policy then you can contact us at:
015400400 | 9863393960 | 015440000
Vaccine Inquiries: 9861966614

Our Opening Hours:

Sunday – Friday: 7am – 7pm
Saturday: 7am – 1pm

Our Address:

Norkhang Complex, 2nd Floor
Next to St. Xavier’s School, Jawalakhel
Lalitpur, Nepal

This policy was last updated on July 13, 2022.